Refund or Cancellation Policy

The total fee you pay to process a visa consists of: 

    A) Visa Application fee (paid to Vietnam Embassy or Consulates); 
    B) Service fee (paid to Vietnam Visa Centre); 
    C) Shipping and handling fee (paid to third party couriers)

* Visa on Arrival:

 In Case your application get refused by Vietnam Immigration Dept. You will get your FULL REFUND back within 5 business days.   Once your application is sent to Vietnam Immigration Dept for review, at this stage NO REFUND.

* Embassy Visa:

 You will also get your FULL REFUND back if your application get refused by Vietnam Embassy.  Once your application is sent to Embassy for review  and you change your mind, at this stage you will get refund back for Embassy Fee and Shipping Fee only.

Once your application is approved  for Visa (Visa issued already) and you decide to change your mind not to obtain the Embassy Visa any more due to your trip cancelled or postpone , at this stage you can only get REFUND back for shipping fee only.     

I acknowledge that I have fully read the above terms and agree with Vietnam Visa Centre.

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